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Privacy Policy

Last Updated: February 15, 2026

This Privacy Policy explains how Ent Laboratories LLC ("Ent," "Treebeard," "we," "us," "our") collects, uses, and discloses information when you use treebeardai.com and related services (the "Service"). This Privacy Policy is incorporated into the Treebeard Terms of Use and License Agreement.

1. Scope

This Privacy Policy applies to information processed through the Service, including website, account features, API access, support, and billing workflows.

2. Information We Collect

We collect only limited categories of information:

  1. Account information — Name, email, organization, login credentials, account preferences.
  2. Billing and transaction information — Billing contact details, subscription status, invoices, payment metadata from payment processors. We do not store full payment card numbers.
  3. Technical and security log data — IP address, device/browser metadata, authentication events, API usage metadata, timestamps, request metadata, error logs, and abuse/security signals.
  4. Support and communications data — Messages, attachments, and related records when you contact support or submit appeals or other requests.
  5. Cookies and similar technologies — Strictly necessary cookies/technologies used for login, security, and core site functionality. Optional analytics/tracking technologies (if enabled in the future) are handled in accordance with applicable consent laws.

3. How We Use Information

We use information to:

  1. Provide and operate the Service.
  2. Authenticate users and secure accounts.
  3. Process subscriptions, billing, and renewals.
  4. Detect, prevent, and investigate abuse, fraud, and policy violations.
  5. Enforce our Terms and comply with legal obligations.
  6. Provide support and respond to requests.
  7. Improve reliability, performance, and security.

4. Legal Bases (Where Applicable)

Where required by law, we process personal data based on:

  1. Performance of a contract.
  2. Legitimate interests (security, abuse prevention, service operations).
  3. Compliance with legal obligations.
  4. Consent (where required for optional processing).

5. How We Share Information

We may share information with:

  1. Service providers and processors — Hosting, infrastructure, analytics (if used), customer support, payment processors, and security vendors.
  2. Professional advisors — Legal, accounting, audit, and insurance advisors as needed.
  3. Legal/regulatory authorities — When required by law, court order, subpoena, or to protect rights, safety, and security.
  4. Corporate transaction recipients — In connection with merger, acquisition, financing, or asset sale.

We do not sell personal information for money.

6. Third-Party Services and Data Sources

The Service may depend on third-party services (including payment processors, cloud providers, blockchain/data APIs, code-hosting APIs, social-data APIs). We are not responsible for third-party privacy practices, outages, delays, inaccuracies, or policy changes.

7. Data Retention

We retain personal data only as long as reasonably necessary for:

  1. Service delivery and account management.
  2. Security and fraud prevention.
  3. Billing, tax, and accounting compliance.
  4. Legal claims and regulatory obligations.

Retention periods vary by data type and legal requirements.

8. International Transfers

If personal data is transferred across borders, we take commercially reasonable steps to apply appropriate safeguards required by applicable law.

9. Data Security

We maintain commercially reasonable technical and organizational safeguards designed to protect personal data. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have rights to:

  1. Access personal data.
  2. Correct inaccurate data.
  3. Delete data.
  4. Restrict or object to certain processing.
  5. Data portability.
  6. Withdraw consent where processing is based on consent.

To exercise rights, contact us at legal@treebeardai.com. We may verify identity before responding.

11. U.S. State Privacy Notices

Where applicable (for example, certain U.S. state laws), you may have additional rights, including rights to know, delete, and correct. Treebeard does not sell personal information for monetary consideration.

12. Children

The Service is not directed to children. You must be at least 18 years old to use the Service.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted with an updated "Last Updated" date and, where required, additional notice.

14. Contact

Questions or requests about this Privacy Policy: legal@treebeardai.com